Last updated: June 2025
At 8jlcom, we take your privacy seriously. This Privacy Policy explains in plain language how we collect, use, store, and protect your personal information when you use our website at 8jlcom.net and any related services, games, and features offered on the platform. By creating an account or continuing to use 8jlcom, you agree to the practices described here. Kung may katanungan ka, huwag kang mahiyang makipag-ugnayan sa aming support team — we are always here to help.
Quick note for our Kabayan players: This Privacy Policy applies to all users based in the Philippines. We follow the Data Privacy Act of 2012 (RA 10173) and the National Privacy Commission (NPC) guidelines. Your data rights are real and we respect them.
1. What Information We Collect
When you register or use 8jlcom, we collect certain types of personal information to verify your identity, process transactions, and give you the best gaming experience possible. Here is a breakdown of the data we gather:
1.1 Information You Provide Directly
- Registration details: Full name, date of birth, email address, and mobile number when you sign up for a 8jlcom account.
- Identity verification (KYC): Government-issued ID (such as a Philippine passport, SSS ID, PhilSys ID, or driver's license) submitted for account verification purposes, as required under responsible gaming and anti-money laundering obligations.
- Payment information: Details related to your GCash number, Maya account, GrabPay, Coins.ph, InstaPay/PESONet reference data, BDO/BPI/UnionBank account identifiers, or Visa/Mastercard card details as needed to process deposits and withdrawals. We do not store full card numbers on our servers.
- Communications: Messages you send to our customer support team, feedback you submit, and any correspondence through our live chat or email channels.
1.2 Information Collected Automatically
- Device and technical data: IP address, browser type, operating system, device model, and screen resolution collected when you visit 8jlcom.net.
- Usage data: Pages visited, games played, betting history, session duration, and in-app interactions to help us understand how players use the platform and improve it over time.
- Cookies and similar technologies: We use cookies to keep you logged in, remember your preferences, and track site performance. See Section 7 for more details on our cookie use.
2. How We Use Your Information
8jlcom only uses your personal data for legitimate, clearly defined purposes. We do not mine your data for advertising profiles or sell it to third-party marketers. Here is how we specifically use what we collect:
- Account management: Creating and maintaining your 8jlcom player account, verifying your identity, and handling login and security.
- Processing transactions: Facilitating deposits and withdrawals through GCash, Maya, GrabPay, InstaPay, and other supported Philippine payment channels.
- Customer support: Responding to your inquiries, resolving disputes, and handling account-related requests.
- Personalisation: Recommending games and promotions based on your activity at 8jlcom so your experience feels relevant, not generic.
- Security and fraud prevention: Detecting suspicious activity, preventing unauthorised access, and protecting both you and the platform from misuse.
- Legal and regulatory compliance: Meeting requirements under Philippine law, including anti-money laundering (AML) checks and responsible gaming obligations.
- Service improvement: Analysing aggregated usage patterns to develop new features, fix bugs, and keep 8jlcom running smoothly for everyone.
- Promotions and bonuses: Notifying you about relevant 8jlcom offers, VIP club updates, and referral rewards — only if you have opted in to receive marketing communications.
3. Sharing Your Information
We do not sell or rent your personal data to anyone. Period. However, there are specific situations where 8jlcom may share your information with trusted parties:
- Payment processors: When you make a deposit or withdrawal, your payment details are shared with the relevant payment gateway (e.g., GCash, Maya, BancNet-connected banks) solely to process the transaction.
- Identity verification partners: Third-party KYC service providers that help us confirm your identity in line with regulatory requirements. These partners are contractually bound to handle your data securely.
- Technology and hosting providers: Cloud infrastructure and software partners who support the operation of 8jlcom.net. They act strictly as data processors under our instructions.
- Regulatory and law enforcement authorities: When required by Philippine law, a valid court order, or a request from the National Privacy Commission or other government bodies, we may disclose information as legally obligated.
- Fraud prevention services: Third-party tools that help us identify and block fraudulent activity across the platform.
All third parties we work with are required to maintain confidentiality, comply with applicable data protection laws, and use your information only for the specific purposes we authorise.
4. How Long We Keep Your Data
8jlcom retains your personal information for as long as your account is active and for a reasonable period afterwards, as required by law and our operational needs. Specifically:
- Active accounts: Your data is kept for the duration of your relationship with 8jlcom.
- Closed accounts: After account closure, we retain basic account records and transaction histories for up to five (5) years to comply with Philippine anti-money laundering laws and tax obligations.
- KYC documents: Identity documents are retained for the legally required period and then securely deleted or anonymised.
- Support communications: Chat logs and email records are kept for up to two (2) years to support follow-up inquiries and dispute resolution.
Once the retention period expires, we securely delete or anonymise your data so that it can no longer be linked back to you personally.
5. Your Rights Under the Data Privacy Act
As a Filipino data subject under RA 10173, you have specific rights with respect to your personal data held by 8jlcom. We are committed to honouring these rights without unnecessary delay:
- Right to be informed: You have the right to know that we are collecting and processing your data, for what purpose, and how it is used.
- Right to access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: If any of your data is inaccurate or outdated, you can request that we correct it.
- Right to erasure or blocking: You may ask us to delete or anonymise your personal data in certain circumstances, such as when it is no longer needed for its original purpose.
- Right to object: You can object to the processing of your personal data, particularly for direct marketing purposes.
- Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format.
- Right to lodge a complaint: If you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission at www.privacy.gov.ph.
To exercise any of these rights, contact our Data Privacy Officer at privacy@8jlcom.net. We will respond within 15 working days of receiving your request.
6. How We Protect Your Data
The security of your personal information is something we invest in seriously at 8jlcom. We implement multiple layers of protection to keep your data safe:
- SSL/TLS encryption: All data transmitted between your device and 8jlcom.net is encrypted using Transport Layer Security (TLS) to prevent interception.
- Secure data storage: Personal information is stored in encrypted databases with access restricted to authorised personnel only.
- Two-factor authentication (2FA): We offer and encourage 2FA on all 8jlcom player accounts to add an extra layer of login protection.
- Regular security audits: Our systems are tested and reviewed regularly to identify and patch vulnerabilities before they can be exploited.
- Staff training: All 8jlcom team members who handle personal data are trained in data privacy best practices and bound by strict confidentiality agreements.
While we do everything we can to protect your data, no online platform can guarantee 100% security. We encourage you to use a strong, unique password for your 8jlcom account and to never share your login credentials with anyone.
7. Cookies and Tracking Technologies
8jlcom uses cookies — small text files stored on your device — to make the website work properly and improve your experience. Here is how we use them:
- Essential cookies: Required for the website to function, such as keeping you logged in during your session and maintaining your cart or game state.
- Performance cookies: Help us understand how visitors interact with 8jlcom.net so we can identify areas for improvement.
- Preference cookies: Remember your settings and preferences, like your chosen language or notification settings.
- Analytics cookies: Aggregated, anonymised data about site usage used to measure the effectiveness of our pages and promotions.
You can manage cookie settings through your browser preferences. Note that disabling essential cookies may affect your ability to use certain features of 8jlcom.net.
8. Minors and Age Restrictions
8jlcom is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 21 in the Philippines, in line with PAGCOR and applicable local gaming regulations. If you believe a minor has created an account on 8jlcom, please contact us immediately at privacy@8jlcom.net and we will take action right away, including account suspension and data deletion.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you through a prominent notice on 8jlcom.net or via email to your registered address. The "Last updated" date at the top of this page will always reflect when the policy was most recently revised.
We recommend you review this page periodically so you stay informed about how 8jlcom is protecting your information. Continued use of the platform after any changes means you accept the updated policy.
10. Contact Us About Privacy
Kung may concern ka about how 8jlcom handles your personal data, do not hesitate to reach out. We have a dedicated Data Privacy Officer ready to assist you:
- Email: privacy@8jlcom.net
- General Support: support@8jlcom.net
We aim to respond to all privacy-related inquiries within 15 working days. For urgent security concerns, please mark your subject line as "URGENT – Privacy" and we will prioritise your message.
